RETURNS

Please note we do not offer order cancellations or refunds due to change of mind.

I completely understand how tricky online shopping for kids can be, so don’t worry we have you covered!

If you do wish to send something back to us, please just send us an email to hello@bobbylane.com.au with your name and order number for return approval within 3 days of receiving your order.

We do not offer refunds but we are more than happy to exchange your shoes or provide you with a store credit.

Please note that we do not offer returns on sale items. All sale items are final.

All items must be returned to us within 14 days of being received in order for a store credit or exchange to be issued.

All items must be in new condition, undamaged, unworn, unwashed (socks), odour free and in an unused condition.

The cost of shipping the items back to us is the buyers responsibility and this cost will not become part of the store credit or exchange value.

Please note that all returned items must be sent with a tracking number, items not sent via this postage method will not be covered if items are lost in transit while being returned to us. Please ensure you pack all items with care into original packaging in a secure post bag/box for protection, or a return may be denied.

If you have any further questions, please do not hesitate to get in touch with us.